TROP Application Support

Welcome to the TROP support page. Here you'll find information about getting started with TROP, troubleshooting, and how to contact our support team.

1. Getting Started with TROP

1.1 Installation

TROP is available for iOS devices. To install the application:

Download TROP from the App Store (or through your organization's enterprise distribution)
Follow the on-screen installation instructions
Grant necessary permissions when prompted (location services, network access)

1.2 Initial Setup

After installation, you'll need to configure TROP for your use case:

Server Configuration: Connect to a TAK server (either your organization's server or a Defencebay-managed server)
Authentication: Set up certificates or credentials as provided by your administrator
Network Settings: Configure network connections and VPN if required
Map Data: Download offline maps for your operational area if needed

1.3 First Steps

Once configured, you can start using TROP:

View your current location on the map
Create tactical markers and annotations
Communicate with team members
Share your position and receive updates from your team

2. Onboarding Resources

2.1 Training

We offer various training options:

On-Site Training: Hands-on training sessions at your location
Custom Training: Tailored programs for your organization's specific needs
Video Tutorials: Video tutorials will be published shortly to help you get started with TROP

2.3 Quick Start Guides

Get up and running quickly with our quick start guides:

Basic navigation and map usage
Creating and sharing markers
Team communication
Offline operation

3. Troubleshooting

3.1 Common Issues

Connection Problems

Cannot connect to server: Verify server address, network connectivity, and authentication credentials
Intermittent disconnections: Check network stability and server status
Certificate errors: Ensure certificates are properly installed and not expired

Location Issues

GPS not working: Check location permissions in iOS Settings
Inaccurate location: Ensure clear view of sky for GPS signal, check device GPS settings
Location not updating: Verify location services are enabled for TROP

Performance Issues

App running slowly: Close other apps, clear cache, restart device
High battery usage: Adjust location update frequency, reduce map detail level
Map not loading: Check network connection, verify map data availability

3.2 Diagnostic Tools

TROP includes built-in diagnostic tools to help identify issues:

Connection status indicators
Network diagnostic tools
Log viewing capabilities
System information display

3.3 Getting Help

If you're experiencing issues:

Check this troubleshooting guide
Check for app updates
Contact support (see Section 4)

4. Contact Support

4.1 Support Channels

We offer multiple ways to get support:

Email Support

General Support: support@defencebay.com
Technical Issues: tech@defencebay.com
Enterprise Support: enterprise@defencebay.com
Response Time: We aim to respond within 24 hours during business days

Enterprise Support

Enterprise customers have access to:

Dedicated support engineer
Priority response times
On-site support (when needed)
Custom SLA agreements

4.2 What to Include in Support Requests

To help us assist you quickly, please include:

Description of the issue
TROP version number
Device model and iOS version
Steps to reproduce the issue
Screenshots or error messages (if applicable)
Network/server configuration details (if relevant)

4.3 Company Information

Defencebay Sp.z.o.o

ul. Leśna 1
81-876 Sopot
Poland
Email: info@defencebay.com
Website: www.defencebay.com

5. Frequently Asked Questions (FAQ)

5.1 General Questions

What is TROP?

TROP is a tactical awareness and communication application designed for field operations, mission planning, and real-time data exchange. It's compatible with ATAK/TAK systems and includes native Mesh↔IP synchronization.

Is TROP free?

TROP availability depends on your organization's licensing agreement. Contact us for pricing and licensing information.

What devices are supported?

TROP is currently available for iOS devices. Android support may be available in the future.

5.2 Technical Questions

Do I need internet connection to use TROP?

TROP is designed to work offline-first. While an internet connection is helpful for server synchronization, many features work without connectivity using local storage and mesh networking.

How secure is TROP?

TROP implements multiple security layers including end-to-end encryption, secure authentication, and local data storage. All communications can be encrypted when using properly configured servers.

Can I use TROP with existing TAK servers?

Yes, TROP is compatible with standard TAK servers. You can connect to your organization's TAK server or use a Defencebay-managed server.

5.3 Privacy Questions

Where is my data stored?

By default, all data is stored locally on your device. Data is only transmitted to servers that you explicitly configure. Defencebay does not collect data from the app itself.

Who can see my location?

Your location is only shared with team members and servers that you configure. You have full control over location sharing settings.

6. Updates and Maintenance

6.1 App Updates

TROP receives regular updates with new features, security patches, and improvements:

Updates are available through the App Store or your organization's distribution channel
We recommend keeping TROP updated to the latest version
Release notes are provided with each update

6.2 Maintenance Windows

For managed servers, maintenance is typically scheduled:

During low-usage periods
With advance notice to affected users
Minimizing service disruption

7. Feedback and Feature Requests

We value your feedback and suggestions for improving TROP:

Feature Requests: Send your ideas to feedback@defencebay.com
Bug Reports: Use the support channels mentioned above
User Surveys: Participate in occasional surveys to help shape TROP's future

Last Updated: January 16, 2025